Frequently Asked Questions
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General FAQs
WHAT IS HAIM-MAISON.COM?
Haim-Maison.com is your go-to online shopping destination for luxury interiors. At Haim-Maison.com you can enjoy a curated edit of the most exclusive home brands, inspirational editorial stories, expert interior advice, and unrivalled personal service. To find out more about the company, you can visit our About Haim page.
WHAT IS HAIM-MAISON PHONE NUMBER?
You can contact us by phone on +62 (21) 2793 9288.
CAN I ORDER BY TELEPHONE?
Yes, you can. To place an order by phone please call our team on +62 (21) 2793 9288. Our Customer Care Team are based in Jakarta, Indonesia and our contact hours are: Monday to Friday 9 am - 6 pm and Saturday 10 am - 4 pm WIB.
WHAT IS YOUR ADDRESS?
Our office address is: Jalan Suryo No.11, South Jakarta 11280, Indonesia.
WHAT IS CONCIERGE?
Haim-Maison.com’s Concierge service is the ultimate personal shopping experience. Our Customer Care team is dedicated to assisting you in your interior design needs whether you are seeking style advice, want to arrange bespoke items or require more information about a hard-to-find product. To speak to our Customer Care team about a consultation click here.
WHAT ARE COLLECTIONS?
Collections are Haim Maison’s curated seasonal looks highlighting beautiful pieces from the world’s finest interior brands as well as key pieces created exclusively by Haim Maison’s design team.
I'VE FORGOTTEN MY PASSWORD
To reset your password click here. If you still have problems email our team at customercare@haim-maison.com or call +62 (21) 2793 9288.
HOW DO I CHANGE MY EMAIL SETTINGS?
You can unsubscribe from our emails by clicking the unsubscribe link at the bottom of our emails. Alternatively, you can visit your account settings page at any time.
HOW DO I CHANGE MY ACCOUNT SETTING?
To change your account settings or personal details, you can log in to your haim-maison.com account and visit your account settings page at any time.
WILL I GET SPAMMED BY EMAIL?
To ensure that our customers are kept up to date and don't miss out on the latest products, we send a maximum of three emails per week. We never share our data with third parties and your data is kept secure. For more information visit our Privacy Policy page.
Order and Warranty FAQs
WHAT IS HAIM-MAISON.COM?
Haim-Maison.com is your go-to online shopping destination for luxury interiors. At Haim-Maison.com you can enjoy a curated edit of the most exclusive home brands, inspirational editorial stories, expert interior advice, and unrivalled personal service. To find out more about the company, you can visit our About Haim page.
Terms of Payment FAQs
WHAT IS HAIM-MAISON.COM?
Haim-Maison.com is your go-to online shopping destination for luxury interiors. At Haim-Maison.com you can enjoy a curated edit of the most exclusive home brands, inspirational editorial stories, expert interior advice, and unrivalled personal service. To find out more about the company, you can visit our About Haim page.
Delivery & Installation FAQs
WHAT IS HAIM-MAISON.COM?
Haim-Maison.com is your go-to online shopping destination for luxury interiors. At Haim-Maison.com you can enjoy a curated edit of the most exclusive home brands, inspirational editorial stories, expert interior advice, and unrivalled personal service. To find out more about the company, you can visit our About Haim page.
Please send an email to customercare@haim-maison.com, call us on +62 (21) 2793 9288 or fill in the form below.
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