ORDER CONFIRMATION

Order Confirmation will be sent to the email address you provided during the transaction. For any inquiry of your order, contact us at +62 (21) 2793 9288.

SHIPPING AND DELIVERY

Free Shipping is available for all deliveries to the Jabodetabek area. Deliveries made to other areas are subject to additional delivery charges. For all shipments outside Jabodetabek area, our consultants will be in touch with you to make the arrangements and calculate the charges.

DELIVERY DATE

Once your order is confirmed Our Interior project consultants will contact you to arrange the delivery. In-stock items are ready to ship within 7 days. For expedited delivery or special requests such as gift wrapping and card, contact us at +62 (21) 2793 9288.

Note: All purchased goods items must be delivered within 1 month from the date of purchase. All sale items must be delivered within 15 days from the date of purchase. All indent items must be delivered within 1 month of the agreed-upon delivery date at the time of sale.

Upon passing the delivery date for stock or indent items, a storage fee will be charged in the amount of Rp230.000 per cubic meter for the first day, and a rate of Rp6.000 per cubic meter for each subsequent day.

After 3 months of not taking delivery, as the warehouse is not a safe location to maintain the quality standard of the goods, Haim Maison will no longer be responsible for damage and quality issues of the goods ordered.

The delivery date may only be revised by the customer for indent orders under the following conditions:

1. Customer has informed the salesperson of a request to change the delivery date before production of the items has started.
2. The salesperson has given written confirmation to the customer that the new delivery date is approved.

DELIVERY TERMS FOR IN-STOCK AND PRE-ORDER ITEMS

All orders can only be delivered after receiving full payment. Customers must give Haim Maison at least one week's notice to arrange deliveries. While every care will be taken to meet the delivery schedule, Haim Maison is not responsible for any delays incurred due to circumstances that are beyond its control such as a change in shipments and customs clearance regulations.

INSTALLATION

Haim Maison is not responsible to make sure that the goods purchased can fit into their intended location and that all goods can be brought up by lift. Goods that need to be brought up more than 2 flights of stairs will incur an additional charge of Rp500.000 per floor. For systems installation (wardrobes and kitchens), if the site is not ready at the time of order confirmation, the customer contractor is responsible to make sure the site is constructed based on system measurements. Any additional costs (including storage fees) incurred due to differences in construction quality or dimensions will be borne by the customer.

ORDER MODIFICATIONS

Confirmed orders cannot be modified except for the following conditions:

(1) The request must be received before the production of Indent items.
(2) Changes will be subject to additional charges for material, labor and administrative cost.

CANCELLATION

Cancellations will not be accepted if the production of an order is already in progress. Cancelled orders will be subject to a cancellation of 25% from the total value of the order. All refunds will only be in the form of Store Credit. All sale items are final. No exchanges or returns are permitted. Contact us at +62 (21) 7196360 for any modification to your orders.

ITEM RESERVATION

Goods can be reserved for 3 days via Our Showrooms only. A sale item, however, can only be reserved for 1 day.

DAMAGE CLAIM

All Haim Maison products are carefully inspected prior to delivery. All complaints about damages and defects must be informed immediately at the time of delivery. Any damage that may have been caused by delivery or normal wear-and-tear will not be entertained if the claim is submitted after delivery was made. A signed delivery order by the customer or a representative of the customer at the time of delivery is considered an approval of the delivered item’s condition.

RETURNS

There are no exchanges or returns allowed without written authorization from Haim Maison. No exchange, return is accepted for SALE items.

WARANTY

Haim Maison has been the official distributor for the world’s renowned furniture and accessories brands. Haim Maison guarantees that ALL BRANDS products sold on our website are 100% Authentic and made exclusively by the Brand Manufacturers.

Haim Maison products are warranted against all manufacturing defects for 6 months from the promised delivery date.

Its warranty does not extend to fabric and leather supplied by customers. Its warranty does not extend to damage resulting from shipping, accident, alteration, misuse, tampering, negligence, abuse or ordinary wear and tear. If the goods have not been delivered within 3 months of the promised delivery date, the warranty is reduced to 3 months.